Terms of Service

1. Who we are

Palooza is an event-services consultancy. We provide three connected practices: (a) event consulting — concept, planning, and run-of-show for private and corporate events; (b) talent services — casting and booking professional event talent (hosts, performers, presenters) on a per-engagement basis; and (c) event marketing — invitation, identity, audience acquisition, and on-the-night content.

Palooza LLC is a limited-liability company organised under the laws of the State of Delaware, United States. We work with clients internationally.

2. Engagement and proposals

Every engagement is documented in a written proposal ("Proposal") setting out the scope of work, deliverables, fees, payment schedule, and any engagement-specific terms. A Proposal becomes binding when (i) you confirm acceptance in writing or through our website and (ii) we receive any deposit stated in the Proposal. The Proposal, together with these Terms and the policies referenced in them, constitutes the entire agreement for that engagement.

3. Fees, payment, and currency

Fees are quoted in Singapore Dollars (SGD) unless the Proposal states otherwise. Payments are processed through a regulated third-party payments provider; supported methods include credit and debit cards, Apple Pay, and Google Pay. The provider applies the prevailing exchange rate to your card's billing currency at the time of charge.

Unless otherwise stated, fees are due in full before the engagement begins. We may require a non-refundable deposit on signing and the balance prior to delivery. Late payment may delay or cancel the engagement.

The descriptor on your card statement will read QUAKER RIDGE, optionally followed by your booking reference.

4. Cancellations and refunds

Cancellations and refunds are governed by our Cancellation Policy and Refund Policy, which form part of these Terms. In summary: a 50% refund is available 24 hours or more before the engagement, and no refund inside 24 hours. If Palooza or assigned talent cancels, you receive a full refund or rescheduling at your option.

5. Talent are independent contractors

All talent placed by Palooza are independent professionals contracted on a per-engagement basis. They are not employees of Palooza. Talent retain the right to decline or end any engagement at any time if they feel unsafe, uncomfortable, or are asked to do something that violates these Terms, our Code of Conduct, our Acceptable Use Policy, their personal boundaries, or applicable law. No refund is owed where a talent exercises this right in response to a client breach.

6. Client obligations

You agree that you will:

• Provide accurate information for the engagement, including venue address and access details.
• Ensure the venue is safe, lawful, and appropriate for the agreed activities.
• Treat Palooza personnel, talent, vendors, and other guests with respect.
• Comply with our Code of Conduct and Acceptable Use Policy.
• Not request, solicit, or attempt to procure services of a sexual or otherwise illegal nature from any talent.
• Not record, photograph, or share images of talent without their explicit, contemporaneous written consent.
• Not attempt to engage talent outside the Palooza engagement.

Breach of any of these obligations may result in immediate termination of the engagement, forfeiture of fees paid, and reporting to law-enforcement authorities where appropriate.

7. Intellectual property

All content on the Palooza website and platform — copy, imagery, brand marks, and software — is owned by Palooza or its licensors and protected by applicable intellectual-property laws. You may view it for the purpose of evaluating or using our services. You may not copy, redistribute, or commercially exploit any content without our written permission.

Where Palooza creates deliverables for you under an engagement (creative, collateral, photography, video), ownership and licence are governed by the Proposal.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.

9. Disclaimers

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Palooza disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability. We do not guarantee that any specific talent or vendor will be available on any given date.

10. Limitation of liability

To the fullest extent permitted by law, Palooza's aggregate liability to you for all claims arising out of or relating to an engagement or these Terms shall not exceed the fees paid by you to Palooza in respect of that engagement. We will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of data, or loss of goodwill.

11. Indemnity

You agree to indemnify and hold harmless Palooza and its officers, employees, contractors, and agents from and against any claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of your use of our services, your breach of these Terms, or your violation of any law or the rights of any third party.

12. Termination

We may suspend or terminate an engagement, or your access to our website or platform, at any time, with or without notice, for any reason, including material breach of these Terms or our policies.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available at this URL with the "Last updated" date shown above. Material changes will be signalled in the Proposal or by email where you have an active engagement.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or in connection with these Terms or our services shall be submitted to the exclusive jurisdiction of the state and federal courts located in Delaware, unless we otherwise agree in writing.

15. Contact

Questions about these Terms can be directed to legal@palooza.me.